Return Policy

At Green Tails Market, we want you (and your pets!) to be completely happy with every purchase. If something isn’t right, we’ll do our best to make it right.

Returns & Exchanges

Opened Food, Treats, Supplements & Grooming Supplies: Items may be exchanged within 7 days of purchase with a receipt.
Unopened Food, Treats, Supplements & Grooming Supplies: Items may be exchanged within 14 days of purchase with a receipt.
Unused Toys, Collars, Leashes & Bowls: Items may be returned for a refund within 30 days of purchase with a receipt. Items must have tags attached and be resalable.
Products that are defective, damaged, spoiled, or subject to a manufacturer recall are handled separately and are not subject to these time limits.

Please contact us at 860-461-7158

Conditions for Returns

To qualify for a return or exchange:

Toys, Collars,Leashes & Bowls must be unused, in original packaging, and in resalable condition.
Food, Treats, Supplements & Grooming Supplies must be at least half full & not past their expiration date.
Clearance or final-sale items are not eligible for return.

Refunds

Food, Treats, Supplements & Grooming Supplies are not eligible for refunds. They can only be exchanged.
Refunds for Toys, Collars,Leashes & Bowls will be issued to the original form of payment.
Please allow 5–7 business days for refunds to appear on your statement (processing times may vary by bank/credit card company).

Damaged or Incorrect Items

If your purchase is damaged or you received the wrong item, contact us within 7 days of delivery. We’ll send a replacement or issue a refund at no cost to you.

How to Start a Return

Email us at info@greentailsmarket.com or call 860-461-7158
Let us know your order number and which item(s) you’d like to return.
We’ll provide return instructions and, if applicable, a return shipping label.

Questions?

We’re here to help! Contact us at 860-461-7158 or stop by one of our stores in Farmington or West Hartford, CT.